1. Definitions
Customer / User – A person who uses the OrdrAll app to order products or services.
Vendors / Partners – Restaurants, grocery stores, meat shops, cloud kitchens, or any seller listed on OrdrAll.
Delivery Partner – A person assigned by OrdrAll or partners to deliver orders.
Platform – The OrdrAll mobile application and website.
2. Service Description
OrdrAll is a multi-vendor delivery platform that allows users to:
Order food, groceries, vegetables, meat, and daily items
Connect with restaurants and stores
Track delivery in real-time
Make online & offline payments
OrdrAll itself does not manufacture or prepare food/items, except in its own cloud kitchen operations.
3. Account Creation
By creating an account, you agree:
To provide accurate personal details
Not to share your login credentials
To be responsible for all activity under your account
You are at least 18 years old
OrdrAll may suspend or terminate accounts found to be fraudulent or violating policies.
4. Pricing & Payments
Prices displayed are set by vendors, not OrdrAll (except cloud kitchen items).
Taxes, delivery charges, packaging charges, and service fees may apply.
Payments can be made via UPI, Cards, Wallets, Net Banking or Cash on Delivery (COD).
For COD orders, refusal at delivery may lead to temporary or permanent COD suspension.
5. Order Acceptance & Cancellation
An order may be cancelled by:
The customer (within allowed time)
The store/vendor
OrdrAll (technical or operational issues)
OrdrAll reserves the right to cancel any order due to:
Unavailability of items
High demand
Incorrect pricing
Vendor closure
No delivery partner available
A refund will be issued if payment was already made.
6. Refund & Replacement Policy
Refunds may be approved for:
Wrong item delivered
Missing items
Damaged or spoiled items
Payment failure
Auto-cancelled orders
Delayed delivery (case-specific)
Refund modes:
UPI / Bank transfer
Wallet refund
Credit to original payment method
Refund processing time: 2–7 business days.
OrdrAll may request:
Photo/video proof
Order packaging image
Delivery confirmation evidence
7. Delivery Policy
Delivery time shown is an estimate, not a guarantee.
Delivery may be affected by traffic, weather, or store delays.
Customer must be available to receive the order.
Delivery partner may contact you for directions or confirmation.
Orders may be marked Delivered if:
The delivery partner waited and user was unreachable
The customer provided incorrect address
The user refused the order without valid reason
8. Vendor Responsibilities
Vendors listed on OrdrAll must:
Provide correct menu, prices, and availability
Maintain hygiene and quality
Prepare orders on time
Pack items securely
OrdrAll is not responsible for:
Food taste, texture, or presentation
Vendor hygiene or preparation methods
Wrong information provided by vendors
9. User Responsibilities
You agree not to:
Abuse, harass, or misbehave with delivery partners
Make fake or fraudulent orders
Misuse discount coupons
Provide false complaints
OrdrAll may take action including:
Account ban
COD restriction
Legal action for damages
10. Offers, Coupons & Discounts
Offers may change anytime without notice.
Coupons cannot be exchanged for cash.
OrdrAll can cancel orders if coupons are misused.
11. Content & Intellectual Property
All logos, images, text, and content on OrdrAll belong to OrdrAll and cannot be copied or used without permission.
12. Limitation of Liability
OrdrAll is not liable for:
Food quality or preparation
Vendor delays
Allergic reactions
Loss of data
Service interruption
Third-party actions (vendors, delivery partners, payment gateways)
Maximum liability is limited to the order value paid by the customer.
13. Privacy Policy
OrdrAll collects user information to improve service quality.
We do not sell or share personal data with unauthorized third parties.
14. Changes to Terms
OrdrAll may update these Terms anytime.
Continued use of the app means you accept the updated Terms.
15. Contact Information
For support or complaints:
📧 info@ordrall.com
📞 +919030004668
🌐 www.ordrall.com
